SM – Safe malling in the new normal

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Essential and non-leisure stores reopen at SM City Baguio

SM City Baguio says hello to its shoppers once again as it reopens more food outlets, and essential and non-leisure stores on May 18, 2020. These stores include restaurants, supermarkets, pharmacies, medical clinics, hardware, and government offices.

The Supermarket and Watsons Lower Ground is open from 8AM to 6PM on Monday to Sunday while Watsons Upper Ground are open Monday to Sunday from 10AM to 6PM. Ace Hardware opens on Monday to Saturday at 10AM to 6PM. While BDO Luneta Hill is open from 9AM to 1PM, and BDO Upper Ground is open from 10AM to 2PM, both branches are closed on Saturdays and Sundays. The Bills and Payment Center on the Ground Level is open from 9AM to 4PM on Monday to Saturday. Benguet Laboratories SM Cyber Building are open from Monday to Friday at 8AM to 4PM. Our Home, SM Appliance Center, and The SM Store (Baby Essentials order counter at the Lower Ground) are open from 10AM to 6PM on Monday to Wednesday while the SM Store Kitchen Essentials order counter is open from 10AM to 6PM at the Lower Ground.

Cyberzone tenants Accent Hub, App Store, Asianic, Berlein, beyond the Box, Cable Monster, Camerahaus Plus, Digi Babe, Digital walker, E-Era, Gigahertz, Hello, Hoco, HP, Huawei, Lenovo, MI, Octagon, Oppo, Pines Multi, Pines Multi Mobile Solutions, Real Me, Remax, Rockspace, Royqueen, Samsung, Sony, Spigen Sgp, SST Laptop, Technokid, and Vivo are open on Monday to Saturday from 10AM to 6PM.

Service tenants Air 21, 2GO, DFA Baguio City, Ear Tech, Great Image, Keycards, LBC, Mr. Quickie, Paras Alteration, Pet Habitat, Photoline, Picture City, Tic Toc Doc Watch Service, Washin’ Where, and WWW Express are open on Monday to Sunday from 10AM to 6PM.

Specialty shops Art Bar, Booksale, Executive Optical, Fully Booked, GNC, Ideal Vision, Mia Mason, National Bookstore, Owndays, and Sprinto are open from 10AM to 6PM on Monday to Sunday while Mustela is open on Monday to Wednesday from 10AM to 6PM.

For food tenants Auntie Anne’s, Avocadoria, Baguio Country Club, Banana Leaf, Bibingkinitan, Big City Hotdog, Boetjyu, Buko Express, Cabalen, candy Corner, Chef Tony’s, Chowking, Cinnabon, Citrus Zone, Crave, Dairy Queen, David’s Tea House, Dencio’s, E7E’s Takuyaki, Entree by Vizco’s, Famous Belgian Waffles, Farron Cafe, Fruitas, Fruity Lemons, Ginataang Bilo Bilo, Gringo, Guby’s Chicharon, Happy Cup, house of Desserts, House of Yogurt, Ice Rolls Scrolled Ice Cream, Infinitea, J.CO Donuts & Coffee, John Lemon, Jollibee Lower Ground, Juice Avenue, Kenny Rogers, Kettle Korn, KFC, Krispy Kreme, Krispy Krust, Macao Imperial Tea, Mang Inasal, Meat Plus, Mesa, Nacho Snack, Nanyan, Pizza Hut, Popperoo, Potato Corner, Potato Giant, Quick buko, Red Green Pepper, Red Ribbon, Sbarro, Seattle’s Best Coffee, Shakey’s Siomai House, Sizzling Plate, Starbucks, Starbucks Reserve, Swiss baker, Tea-Rex, Teriyaki Boy, The French Baker, The Mango Farm, Tokyo Tokyo, Vizco’s Cake Shop, Woodnymph, Yamang Bukid, Yellow Cab, Zagu, Zark’s Burger, and the 7-Eleven Governor Pack Rd. branch are open on Monday to Sunday from 10AM to 6PM.

As part of the #SafeMallingAtSM campaign, mallgoers are requested to observe a safe distance of one meter, especially when queuing. The number of people inside the mall, stores, and restaurants will also be limited for the customers’ safety. In addition, food and dining tenants can only offer delivery and take-out services.

SM City Baguio will also be implementing enhanced sanitation and hygiene efforts, such as the regular cleaning and disinfection of common areas and restrooms. There will also be temperature checks upon entry, mandatory wearing of face mask, and strictly no loitering based on the government’s directives.

As the city tries to adapt to the “new normal,” SM remains committed to support communities through access to essential goods and services, while ensuring the safety of mallgoers.

For updates, follow SM City Baguio on Facebook, Twitter, Instagram, and Viber: @SMCityBaguio or join the SM City Baguio Viber community for additional updates on the reopening.

Press release

SM Donates COVID-19 Test Kits to Baguio City

Baguio General Hospital and Medical Center front liners receive the GenAmplify PCR test kits from SM Foundation, Inc.

BAGUIO CITY April 23 – In support of mass COVID-19 testing, SM donated local PCR test kits for 4,000 tests to Baguio City.

Through SM Foundation, and in coordination with DOH, Baguio Mayor Benjamin Magalong, and the test kit producer Manila Healthtek, Baguio General Hospital received the test kits as one of the first recipients of local GenAmplify PCR test kits developed by UP-NIH scientists and is among the hospitals SM is donating P 30M worth of test kits, equivalent to 20,000 units, to.

SM Foundation has also provided Baguio General Hospital with supplemental testing accessories, including hyperfilter tips, system racks and cryovials. Previously, the foundation has also sent BGH 1 ICU-grade ventilator and two shipments of PPEs, including full suits, gloves, masks and alcohol.

SM foundation was one of the donors of test kits to the BGHMC that allowed the tertiary health facility to be able to perform its mandate as one of the identified accredited independent testing center north of Manila.

Earlier, the health department provided the BGHMC with some 5,000 test kits that will be used in the conduct of the test of the swab samples of probable patients coming from different parts of Northern Luzon to help monitor the presence of confirmed COVID-19 patients in the different areas.

BGHMC was able to perform nearly 5,000 tests as an independent testing center over the past several weeks since the same was given the accreditation to be one of the sub-national testing centers in the country.

By Dexter A. See

Bayanihan, the SM appliance center way

The Bayanihan Spirit was alive and well when SM Appliance Center and its brand partners recently brought positivity, hope and inspiration to the frontliners and patients of the hospitals in the Philippines with donations of electric fans, mosquito zappers, and washing machines.

With summer days ahead electric fans from Imarflex, Asahi and 3D will bring cool comfort to frontliners and patients. These were donated to the Dr. Jose N. Rodriguez Memorial Hospital’s (Tala Hospital), Philippine General Hospital, National Kidney and Transplant Institute, Philippine Children’s Medical Center and Mary Chiles Hospital.

SM Appliance Center also provided environmentally friendly mosquito zappers from Daimaru to keep hospitals safe and free from harmful insects and flies. Insect killers from Imarflex and 3D brands were also given for further protection and assistance.

In order to help hospitals with their heavy wash load, SM Appliance Center partnered with Whirlpool to donate inverter front load washing machines.  The  MegaTransport Logistics Corporation delivered  these to the  Rizal Medical Center, Las Piñas General Hospital, Jose Rodriguez Memorial Hospital, San Juan De Dios Hospital, Ospital ng Maynila, San Lazaro Hospital, Mary Chiles Hospital and Jose Reyes Medical Center.

Tysons Global Exchange Inc. also joined in SM Appliance Center’s initiatives with donations of Speed Queen heavy duty washers for the Lung Center of the Philippines and Amang Rodriguez Memorial Medical Center.

For more updates on SM Appliance Center and its CSR initiatives, you may want to visit our SM Appliance Center website at HYPERLINK “” or like us at

SM Foundation, Uniqlo send food pack to SM Cares villages

SM Foundation Inc together with Japanese clothing company Uniqlo, recently brought smiles to residents of SM Cares Villages when they distributed food packs to almost 900 families in Bogo City, in Cebu province, Concepcion in IloIlo, Ormoc City, and in Tacloban City.

Like us, many of them are homebound by the enhanced community quarantine due to the COVID-19 pandemic, and they were happy to receive kilos of rice, cup noodles, cans of sardines and tuna, and bottles of distilled water.

Families from the SM Cares Village in Concepcion, IloIlo are all smiles after receiving their food packs from SM Foundation, Inc.

The SM Foundation and Uniqlo Philippines respond to the needs of almost 900 beneficiaries of the SM Cares Village who are unable to continue their livelihood brought about by the enhanced community quarantine by the local government units due to COVID-19 pandemic.

“Thank you SM Foundation and Uniqlo for bringing these relief packs to our place,” said Neralyn Montejo, one of the beneficiaries of the SM Cares Village in Bogo City, Cebu. “Thank you for not abandoning us during this time of crisis.”

It will be recalled that SM Cares Villages were built to help survivors of Super Typhoon Yolanda in 2013 rebuild their lives. It is a joint undertaking of SM and its service providers, tenants, business partners, employees, and communities.

The first SM Cares Village was turned over to 200 beneficiaries last November 9, 2014 in Bogo City, Cebu. This was followed by SM Cares Villages in Concepcion, Iloilo (200 houses), Tacloban (400 houses), and Ormoc City (200 houses).

The disaster-resilient houses were given to the beneficiaries for free, with SM working with several NGO partners for its community development, including livelihood and values-formation activities.

Each village has utilities, basic amenities like street lights, as well as a community center, and a basketball court. There are also chapels and convenience stores for its residents.

Aside from the houses, the SM Cares Village also has amenities such as street lamps, sewage treatment plant, materials recovery facility, rain-catchment system and provisions for water and electricity.

Press release

SM assures employee compensation

Amid of the health crisis related to COVID-19, SM employees are grateful after the company assured their regular compensation as well as an extension of emergency financial assistance to its front liners, security guards, janitorial staff during the period of enhanced community quarantine (ECQ) period from March 16 to April 14, 2020.

All employees will receive their regularly scheduled salaries during the ECQ period without deductions made against their vacation and sick leaves.

The company’s front liners, skeletal workforce, will, in addition, be provided with premium pay.

All security guards and janitorial staff will receive one-time financial assistance of PHP5,000 for the period.

Hans T. Sy said on a daily basis since the ECQ, SM has also been undertaking measures to protect the safety and welfare of its front line personnel with protective gear, meals, and transportation whenever possible.

“In these trying times, we are in unchartered territories. Let’s be one with each other, united in the spirit of service. Let’s be mindful of our front liners and help with their need to be alert so they can continue to do their best in working for the safety and health of our communities,” said Hans T. Sy on behalf of the Sy family.

Steven T. Tan SM President thank all the employees for the vigilance and commitment in keeping everyone safe and informed.

“Let’s continue to support each other in managing the adversity of the current situation as best as we can. In such unprecedented juncture in our history. I am humbled to witness that “malasakit” is truly at the core of our SM legacy” Tan said.

SM employees, on the other hand, shows their appreciation by thanking the company because of its generosity and pledge their commitment to cooperate to the ECQ mandates as well as local ordinances on their respective areas.

SM continues to assess the health crisis with vigilance; enjoining its employees and the public to follow guidelines and precautions to help combat the virus.

By Jessica Fernando
Banner photo by Armando M. Bolislis