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Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, hosted a free 5-day training program for job seekers in Baguio and Benguet looking to upskill. The training courses were conceptualized and hosted under Sitel® Philippines’ Sitel Academy – University and Community Partnership Program (UCP) and made available to participants in the region.
Sitel Academy, through its UCP program, launched several community-building and outreach initiatives. Among them are the Sitel Academy Barangay Amazing Race (BAR) and the BLISST Circuit (BC) training programs launched last May. The BAR and BC programs are intensive five-day training courses for job seekers in the region. The courses offer important upskilling modules such as communication skills, conference building, tech training, and many more. The goal of the programs is to equip the participants with the essential skills they need to work at Sitel Group and in the BPO industry.
Participants in the job training sessions included job seekers from Baguio and the five different municipalities in Benguet – La Trinidad, Itogon, Sablan, Tuba, and Tublay. Many of the participants are new graduates who have lost their jobs due to the pandemic.
“We have had a lot of youth participants in these programs,” shared Sheryll Trajano, Learning Specialist for Sitel Academy – UCP. “The courses help bolster their existing skills and teach them new essential skills they need to find employment. Plus, the best part is that we bring this training closer to them in the villages and towns where they live.”
Since the program launch, a total of 52 participants have graduated from the two training programs. These participants are currently being processed by the Sitel Baguio Recruitment Team for possible employment with the company. There are presently two sessions ongoing in the Ucab Village in Itogon and the Santa Escolastica Village in Baguio City.
The training programs are held in partnership with the local governments in Baguio City and Benguet and the Public Employment Services Offices (PESO) and the Sangguniang Kabataan (SK).