Baguio gets good rating in Report Card Survey

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BAGUIO CITY  – The Cordillera office of the Civil Service Commission (CSC-CAR) reported that the City Government got a good rating based on the parameters of the Report Car Survey (RCS) conducted by the agency in three major frontline services of local governments and regional line agencies among others.

Cornelia Rillera, CSC-CAR assistant regional director, said Baguio City improved its rating of 85 percent last year to 88 percent this year and its overall rating remained good for the prescribed period.

The RCS which is a component of the Anti-Red Tape Act (ARTA) was done in the city and municipal health offices, local civil registry offices and business permits and licensing offices of city and municipal governments that were subjected to the RCS this year and the survey was based on the inspection checklist on the compliance of the local governments to basic facilities while 80 percent of the survey was based on the response of the clients to the frontline services and the facilities of the local governments.

“We continue to record significant improvements on the compliance of local governments and concerned government agencies to the standards of public service and we are optimistic that majority of those being subjected to the survey will garner excellent rating” Rillera stressed.

The CSC-CAR official revealed the local government failed in terms of the facilities of the City Health Services office, especially the alleged poorly maintained comfort rooms and the absence of doors in the toilets, while clients responding to the interviews claimed they were not satisfied in the delivery of services by the employees in the frontline services and the poor basic facilities of the said office.

According to her, the local government continues to improve in the other frontline services although there is a need for the city to sustain the improvement of its basic facilities, particularly the compliance of the structures to the Accessibility Law, and the provision of emergency lanes for senior citizens and persons with disabilities.

Rillera revealed the rating of the local government or the concerned government agency can be used as one of the parameters in the granting of performance-based bonus to officials and employees for this year.

She added the CSC will continue to closely monitor the compliance of local governments and government agencies to the ARTA through the RCS which is based on the availability of basic facilities pursuant to existing laws, rules and regulations. and the response of the clients of the agencies to the survey which will determine the overall rating of the local government or the agency to the RCS.

Rillera appealed to all officials and employees of concerned local governments and government agencies to sustain the improvements in their basic facilities and the improvement of the behavior of employees assigned to their frontline services for them to achieve the desired excellent rating in the future.

By Dexter A. See

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