Baguio Businesses told to observe good customer service

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The City Council, during last Monday’s regular session, urged business centers and commercial establishments in the city to observe good customer service and be more responsive to the immediate concerns of their clients.

In a resolution, city legislators stated that business managers and enterprise leaders are expected to exemplify the appropriate business ethics and qualities and to diligently cascade it to all their personnel from the supervisors to the frontline and rank and file workers.

The council said that doing so will greatly sustain, grow and leverage to the next level their businesses even during the prevailing challenging times while significantly helping the city into its path to economic regain and recovery.

Baguio City is not only known as the north citadel of education and perennial tourist destination but also a popular hub for robust business activities.

While enterprise and business activities have been temporarily hampered and experienced sharp decline due to the prevailing health pandemic and stringent implementation of community quarantine guidelines, the council claimed that gradually, the city is now on track in its recovery efforts and progressively going back to the new normal as part of the city government’s economic recovery plan and initiatives with the support of the private sector.

According to the council, a progressive economy requires resilient business efforts sustained by innovative measures and up-to-date enterprise strategies towards regaining the vibrance of the pre-COVID economy.

The council recognized that an integral part of business growth is good customer service which is a proactive system that should be embedded in the daily standard of every business center in the city regardless of the size and enterprise classification.

Moreover, the council stipulated that data would show that good customer relations paired with quality brand propels a business.

The council claimed that good business includes being responsive to the needs, wants and desires of customers and effective enterprise service strategy must include systematic ways of managing complaints and understanding areas of customers’ concerns and dissatisfaction.

The body pointed out that employing effective service improvement scheme is likewise essential to business growth which is required with the current state of the business establishments that are operating in the different parts of the city over the past several decades.

The city embarked on a gradual and calibrated opening of the economy by allowing businesses to start their operations in compliance to the guidelines crafted by the inter-agency task force for the management of emerging infectious diseases depending on the community quarantine status of the different local governments.

Most of the businesses in the city have slowly started their operations over the past several months and the latest to operate include tourism-related establishments and resto-bars while leisure activities among others will be allowed to resume operations in the future. By Dexter A. See

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